Privacy Policy

Last updated: March 11, 2026

ShipHub ("we," "us," or "our") operates the shiphub.ca website and shipping platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect the following personal information when you create an account or use our services:

• Account information: Name, email address, phone number, business name
• Shipping information: Sender and recipient addresses, package dimensions, weight, and contents descriptions
• Payment information: Credit card and billing details, processed and tokenized through our payment partners (Stripe and Worldline). We do not store your full card number on our servers.
• Usage data: Pages visited, features used, session recordings, device type, browser type, and IP address

2. How We Use Your Information

We use your personal information to:

• Process and fulfill shipping orders, including generating quotes, printing labels, and creating packing slips
• Send shipping notifications, delivery updates, and tracking information to you and your recipients
• Process payments and issue invoices
• Communicate with you about your account, service updates, and support requests
• Improve our platform, analyze usage patterns, and optimize the user experience
• Comply with legal and regulatory obligations

3. Third-Party Service Providers

We share your information with the following third parties, solely to provide and improve our services:

• ICS Courier — our carrier partner, receives sender and recipient addresses and package details to fulfill shipments
• Stripe — processes and tokenizes payment transactions. Your card data is handled directly by Stripe and is never stored on our servers. See Stripe's Privacy Policy.
• Worldline — processes and tokenizes payment transactions. See Worldline's Privacy Policy.
• Google Analytics — collects anonymized usage data to help us understand how visitors use our website. See Google's Privacy Policy.
• Mouseflow — records anonymized session replays and heatmaps to help us improve the user experience. See Mouseflow's Privacy Policy.

We do not sell, rent, or trade your personal information to any third party.

4. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Analyze website traffic and usage (Google Analytics)
• Record session replays for usability improvements (Mouseflow)

You can control cookies through your browser settings. Disabling cookies may limit some features of our platform.

5. Data Retention

We retain your personal information for as long as your account is active and as required to fulfill our legal obligations, including record-keeping requirements set by the Canada Revenue Agency (CRA) for tax purposes. When your data is no longer required, we securely delete or anonymize it.

6. Data Security

We protect your information using industry-standard security measures, including:

• Encryption of data in transit (TLS/SSL)
• Tokenization of payment data through Stripe and Worldline
• Access controls limiting employee access to personal information
• Regular security reviews of our systems and processes

7. Your Rights Under PIPEDA

Under Canada's Personal Information Protection and Electronic Documents Act, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Withdraw consent for us to use your information (subject to legal or contractual obligations)
• Request deletion of your personal information, where not required by law to retain
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

We will respond to all access and correction requests within 30 days.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: [email protected]

ShipHub
Canada